Where do your bags ship?

We currently ship to all USA states and Canada. We ship from our headquarters in Raleigh, North Carolina

How long does shipping take?

We typically fulfill your order within 1-3 business days after your order has been received, however due to temporary labor shortages, fulfillment may take up to 7-10 days for your order to begin to ship. Economy shipping via USPS typically takes 5-8 additional days for delivery. Upgraded Express shipping with USPS Priority usually takes 2-3 business days after your tracking is received.

Economy shipping with USPS usually takes 5-10 business days after you receive your tracking information. Express shipping with USPS Priority mail usually takes 2-5 days after USPS marks the packages as accepted in your tracking information.

Business days typically consist of Monday - Friday; please allow extra time on the weekends as USPS is closed on Sundays.

How much does shipping cost?

For domestic orders in the USA, we provide different speed shipping options to you at check out. Orders over $80 automatically qualify for free shipping at checkout and include economy shipping. Canada orders have custom shipping rates determined at checkout. Upgraded Express shipping costs $15 flat. *Initial shipping charges to receive your package from us will not be refunded in the case of a return.*

Wait, so where is my package shipping from?

Our team is based in Raleigh, NC. Your order is put together with care by one of our packers in our warehouse.

What is the return policy?

If you are unsatisfied in any way with your order, simply return it for a full refund! Returns are only accepted on orders fulfilled within 30 days. The return label expires after 7 days, be sure to ship before then or we can no longer accept your return.

For returns, please fill out our return form here. You will need your order number and phone or email used to place order to start. We will cover the charges for your return label! However, initial shipping charges to receive your package from us will not be refunded in the case of a return.*

Bag returns MUST have no visible wear and tear to receive refund. Refunds are distributed after the product is received at our warehouse and inspected.

In the case of any product damage or breakage, our team will require proof of break or damage for a refund. In some cases, we will ask the customer to return the damaged product to us for further inspection prior to issuing a refund. Refunds are processed for damaged products after our inspection is finalized.

All wardrobe items MUST be returned with original tags still attached in order for a refund to be processed. Tags must not be cut or thrown away to ensure the item has not been worn.

Do you have more colors/prints?

We release new colors and prints every few months. Sign up for our SMS for exclusive sales and announcements of new styles/colors releasing! 

What is the material made out of?

All bags are made of Oxford fabric. Water and Stain-resistant, Eco Friendly, Durable, Easy Maintenance, Timeless Style.

Can I wash my bags?

All of our bags should be washed by hand with cold water and mild soap. Let air dry.

Can I exchange my order? Can you honor any discounts I used before with exchanges?

We can only return orders within 30 days of your original order date. If you'd like a different color or product, you can request a return of your order here and proceed to order your desired product(s) on your time - this ensures that you do not have to wait for your initial order to be returned before you receive your desired product(s). Previous discount codes or promos  cannot be used in future orders or exchanges.

Have questions? Message us here - We're here to help!